You have the sales. You have the product….
Why doesn’t it feel like your business is working?
Short answer… Your processes and systems suck.
When business systems work, it is a thing of beauty.
Customers show up, are provided with remarkable service, pay and say amazing things about you… and all you see are the positive reviews because your team and systems manage all the complexity that at one time was your responsibility.
What if you had a process for virtually everything you do in your business that was documented and automated. That would mean if team members were promoted, left or had an unexpected medical issue, it would be a seamless transition for someone else to take over where the last person left off.
Thats what you need to grow your business, Processes and Systems that are well documented and automated. Thinking about process and systems documentation.
Processes are all around us:
- Hiring & Firing
- Grocery Shopping
- Walking the Dog
Benefits of Documenting Your Process
When results are clear, errors are reduced and team members feel comfortable with results and goals that everyone is clear on. Customers are happier with increased consistency of service. If a team member leaves or has an emergency, any and all loss is mitigated.
When processes are optimized, the mental energy that was being invested can now focus on creativity. This means allowing people to learn and try new positions. These new eyes allow innovation to occur. This switching cross trains people and improves people, process and the company. A side benefit is when people take vacation, there is time to truly check out and that means happy, more productive team members when they return.
Save Time & Money:
For employees to reach potential in a typical company can take over a year. By delivering documentation that can be turned to quickly and easily, on boarding new team members is faster & easier. This is a huge increase in efficiency. Additionally automation that is implemented becomes simpler and more obvious to more team members.
- Fix broken process
- Scale existing business
- Owners who want to work On not In their business
- Preparing to sell your company.
Step 1: Analysis
Our process begins with an on site visit where possible or phone calls to understand where you are as a company currently. This often means speaking with people at each level of the organization and getting a detailed understanding of company needs.
Step 2: Process Documentation:
Our process continues with helping you identify and then utilizing our team to build your process. By utilizing our team to handle the heavy lifting, you are able to quickly document your processes.
Most companies have between 150 and 1000 processes that need to be built. A typical processes takes 2-3 hours to document and can be handled by our trained full time international team.
Step 3: Implementation & Ongoing Support:
Typical projects involve some level on ongoing support which can be provided as a monthly retainer or on an hourly basis but varies greatly based on your needs and the size of internal team.