Employee Stock Options

When it comes to how to pay your employees, there are two options: salaries and bonuses or stock options and equity. I prefer the former, and I’ll tell you why. Salaries and bonuses are paid once. It’s a no-brainer, and it has no effect on the piece of the pie that is the company as […]

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Business Technology: Not Always The Solution

On a recent trip to Singapore, I spoke to 20 or so entrepreneurs. After the talk, someone brought up the idea of an online marketplace for people to meet. They continued going on and on about the idea, gaining steam as their thought process gained momentum. They asserted that a marketplace based on information technology […]

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Business Negotiations

Economics says that you trade money for goods or services that are more valuable to you than the seller. For example, I spend money on prepared food because solving my hunger is worth more to me than the money I trade for it. This is a simplified explanation, obviously, but it’s the same concept when buying […]

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Defeatist Thinking

I have a friend with a surefire system for meeting and talking to CEOs. He takes them out for coffee and picks their brain a little. But most people seem to have an issue with contacting CEOs. As if CEOs were somehow above them and beyond their reach. Even before they pick up the phone, […]

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Business Networking

It seems like everyone is looking for a job these days or using this recession as a time to go back to school. I was speaking with a particular friend today who was in the same shoes.  Still looking for a position, my friend told me that he was thinking about trying to get an […]

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Work Smarter, Not Harder

Yesterday, a person very close to me said, “You have a great life, Matt. There are plenty of people working just as hard, and they don’t have what you have.” The answer to this seems obvious to me. It isn’t about how hard I work, it’s about how I work. I don’t try to work […]

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Optimizing Business Revenue

This week, I was planning a get together for 35 people. Considering the cost of food for such a large number of people, the added sale of drinks, and the hefty gratuity that restaurants charge for large parties, the restaurant I chose was bound to come out ahead by servicing my party. But instead of […]

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Being Proactive: The Secret to Success

In my numerous years of business experience, I’ve realized there are two types of people: Reactive People: This is the person who does exactly what they’re told. Before they do anything else, they wait until they’re given the next instruction or assignment. Proactive People: This type of person is a problem solver. They think ahead, […]

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Building Trust With Your Employees

Here’s a question for you: Do you trust your employees? Some industries don’t. In fact, some industries prefer it that way. Based on limited experience, I’d say the military and similar government organizations don’t trust their employees by default. They prefer employees to do their job, as dictated to them by “The Powers That Be,” […]

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Is My Start-Up Successful Because I Worry?

When I was working in procurement, where I spent a lot of time buying things, there was a saying we’d hear time and time again: Expect what you inspect. In other circles, people say, “What gets measured changes.” I’ve been thinking about both of these sayings a lot lately. Primarily because I’m chin-deep in the […]

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Continuity of Brand, Part III

Tonight, I realized that no restaurant so far has really wowed me with a marketing brand of some sort when I left the restaurant. (You can check out a previous post to read about a restaurant that did leave me with a less than stellar impression.) Sure, I’ve gotten macaroons and jellies at the table […]

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Continuity of Service, Part II

In a previous post, I wrote about the continuity of operations, or the need for small businesses and start-ups to dedicate themselves to a continuous flow of operations from the beginning of a customer’s transaction to the end. If a continuity of operations is important, then we also need to start thinking about a related […]

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Continuity of Operations, Part I

I decided to make this blog post the first in a three-part series on continuity within your small business or start-up. Let’s tackle the continuity of operations first. There’s one maxim that every business needs to know when they begin to go about the business of, well, doing business: People know your company better than […]

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Deepening the Customer Relationship

Recently, I decided to jump ship–business-wise.  For the first time in five years, I decided not to use the printing company I had come to depend on. Why? They had poor customer service, and there was no customer relationship management. Basically, they made my life harder than it needed to be. They failed me in three […]

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Creating Start-Up Champions

I give a lot of talks. When I do, I might speak to about forty entrepreneurs. Out of those forty entrepreneurs, one might come up to me after the talk, and we might form a relationship.  But not necessarily. I might just get a business card. Or we might exchange business cards. But in reality, business […]

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